Contact
General Queries
Do you have any questions about the activities on the boat, how to board, navigate the terminal, or need suggestions on how to make the most out of your time in Stockholm?
Feel free to reach out to us at support@pobs.fi or get in touch with your local ESN Section. We're here to help and ensure you have a fantastic experience!
Name Changes
Name change fees and details can be found on the FAQ page under "Name Changes & Cancellations" tab. Mind the deadlines!
You can sell/give your tickets to someone else by doing a Name change! This means that your ticket can be bought by another person, and they will take your spot on the trip.
Contact support@pobs.fi for the name change and related questions.
Tickets & Payments
For questions about bookings & payments (e.g. not being able to pay by card, no booking confirmation), travel insurance for the cruise, legal aspects or refunds, please contact our partner Timetravels at customerservice@timetravels.fi or by using the button below.
Cancellatıons & Refunds
Cancellation fees and refund details can be found on the FAQ page under "Name Changes & Cancellations". Mind the deadlines!
When purchasing your ticket, you can choose to buy it with the standard fee, or with a flexible fee for extra safety features. A flexible ticket allows you to receive a larger return from your original ticket price, if you decide to cancel your trip later.
For questions about Cancellations & Refunds please contact our partner Timetravels at customerservice@timetravels.fi